PLEASE READ THIS PRIVACY NOTICE CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION THAT YOU SHOULD KNOW BEFORE USING THE CUSTOMERTIMES SOFTWARE. WEBSITE AND/OR SERVICES. BY ACCESSING AND USING THE CUSTOMERTIMES SOFTWARE. WEBSITE AND/OR SERVICES, YOU WILL BE DEEMED TO HAVE WHOLLY ACCEPTED CUSTOMERTIMES SOFTWARE’S PRIVACY NOTICE.
Updated: November 17, 2020
We know that you care about your Personal Data and how it is used, and we want you to trust that Customertimes Software (“CTS”) uses your Personal Data carefully. This Privacy Notice will help you understand what Personal Data we collect through the CTS Website, (“Website”), and the Services offered/provided through the Website (“Services”), why we collect it and what we do with it.
Your use of the Website and Services, including any dispute concerning your online privacy therewith, is subject to the CTS Privacy Notice (“Privacy Notice”). By using the CTS Website and Services, you ACCEPT the practices set forth in this Privacy Notice. For this reason, please frequently refer to this Privacy Notice to ensure your continued ACCEPTANCE of all CTS’ practices relating to your personal information. Your continued use of any portion of the Website and/or Services following the posting of an updated Privacy Notice will constitute your full ACCEPTANCE of any changes.
Changes to Privacy Notice – CTS reserves the right to modify this Privacy Notice at any time and will notify You as to any changes via the Website or by email. CTS wants you to always be aware of what personal and other information it collects, how CTS uses that information, and under what circumstances CTS may disclose such information. All personal information that CTS collects will be handled in accordance with the Privacy Notice in effect at the time the information is collected. If the Privacy Notice changes in any significant respect in the meantime, CTS will not (without your permission) use your Personal Data in a manner that is inconsistent with the Privacy Notice in effect at the time your information was collected.
We may collect personally identifiable information (“Personal Data”) from a variety of sources. This includes:
You are not required to provide CTS with any Personal Data and you have a right to opt out of any cookie.
You directly provide CTS with most of the data we collect. We collect data and process data when you:
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites that run content on the page you are viewing (‘third party cookies’). For further information, visit allaboutcookies.org.
Types of cookies we use – The CTS Website uses:
We use the Google Analytics service to monitor visitor traffic and behavior on the website. This enables us to estimate more accurately the numbers of visitors to particular pages, journeys through and interactions with our web pages. This allows us to plan for volumes of usage and optimize our content for our users. In order to do this, Google Analytics tracks visits to our site and clicks made on our web pages. Google Analytics also measures which country and city people have visited the site from, if they have visited the site previously, what browser they were using, which site they came from, if they clicked on an advert to get to our site and what type of device they were using.
In addition, Google Analytics has the ability to tap into data collected via remarketing and the Google advertising network. No user will be personally identifiable, however this service will collect information about gender, age and areas of interest where appropriate if the user is logged into a Google Account when accessing our site (and that information has been provided to Google when setting up an individual Google Account). Cookies set in this way may be used by Google to display adverts to users on other websites using the Google Advertising Network. See developers.google.com/analytics for more information.
CTS uses Facebook Ads to oversee online advertisements and to determine with which advertisements users most frequently click and respond to. These cookies remain on your device even after you have logged out or quit a session. To opt out of being tracked by Facebook please contact Facebook.
CTS uses LinkedIn ads to serve you with relevant advertisements and sponsored messaging. To opt out of sponsored messaging and being tracked by LinkedIn please contact LinkedIn. CTS also uses the LinkedIn Insight Tag to reach you across devices and track conversions, retarget website visitors, and unlock additional insights about user interaction with ads. Please visit LinkedIn to learn more about such data collection practices and your options.
CTS collects your data so that we can:
Please note that if you provide CTS with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), CTS cannot guarantee that your most recent privacy preference will be immediately honored.
CTS takes the security of your Personal Data very seriously. We take every effort to protect your Personal Data from misuse, interference, loss, unauthorized access, modification or disclosure.
Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymize and anonymize Personal Data wherever possible.
Access to your Personal Data is only permitted among our employees on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.
From time to time, CTS would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt-out at a later date. You have the right at any time to stop CTS from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), CTS has prepared the Customertimes Software California Consumer Privacy Act Notice (“CCPA Notice”), available at https://ctsoftware.net/ccpa/. This CCPA Notice supplements our Privacy Notice and applies solely to California consumers.
The Children's Online Privacy Protection Act (COPPA) was passed by the U.S. Congress in November 1998. COPPA provides parents with specific rights regarding their children's privacy. For additional information and resources on COPPA, please visit the Federal Trade Commission (FTC) website. The CTS Website and any Software or Services available thereon are not directed at children under 13 years of age and, therefore, COPPA does not apply. However, CTS recognizes that children under the age of 13 may potentially access the Website and subscribe to the newsletter, purchase Software and Services, or download software programs. Parents and Legal Guardians may request CTS to review, delete or stop the collection of any personally identifiable information of their child(ren). You may do so by contacting CTS by email at email@example.com.
CTS complies with the principles of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 “On the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”). If you are a natural person of the EU within the meaning of the GDPR, you are afforded certain additional rights by the GDPR as further described within this Section.
Consent – If you a natural person of the EU, consents concerning your Personal Data are handled in compliance with the GDPR. If and when consent requirements under this Privacy Notice conflict with the GDPR, the GDPR will prevail if you are a natural person of the EU.
Legal Basis for Processing – Article 6(1)(a) of the GDPR serves as the legal basis for processing operations for which CTS obtains consent for a particular purpose. If the processing of personal data is necessary for the performance of a contract to which you are a party, as is the case, for example, when processing operations are necessary to provide a service, the processing is based on Art. 6(1)(b). The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning CTS products or Services. If CTS is subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1)(c). If the processing of personal data may be necessary to protect your vital interests or that of another natural person of the EU, then the processing is based on Art. 6(1)(d). Finally, processing operations could be based on Article 6(1)(f) if processing is necessary for the purposes of the legitimate interests pursued by CTS or by a third party, except where such interests are overridden by your fundamental rights and freedoms under the GDPR.
The right to access – You have the right to request copies of your Personal Data held by CTS. CTS may charge you for the reasonable expenses related to this service.
The right to rectification – You have the right to request that CTS correct any information you believe is inaccurate. You also have the right to request CTS to complete the information you believe is incomplete.
The right to erasure – You have the right to request that CTS erase your Personal Data, however, CTS may retain all information you submit for the prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where CTS otherwise reasonably believes that it has a legitimate reason to do so, such as for archiving purposes within the public interest.
The right to restrict processing – You have the right to request that CTS restrict the processing of your Personal Data, where one of the following applies:
The right to object to processing – You have the right to object to CTS’ processing of your Personal Data, unless there are legitimate grounds for the processing within the public interest, or for the establishment, exercise, or defense of legal claims.
The right to data portability – You may request to receive your Personal Data in a structured, commonly used and machine-readable format. You have the right to transmit this data to another controller without interference. Furthermore, you may have the Personal Data transmitted directly from one controller to another, where technically feasible and where such transmission does not adversely affect the rights and freedoms of others.
The right to object to automated decision making – CTS does not process any of your Personal Data using automated means. No automated decisions made solely by automatic means, where no humans are involved in the decision-making process related to your Personal Data are used.
The right to lodge a complaint with a Supervisory Authority – You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your Personal Data.
GDPR Requests – If you would like to exercise any of these rights, please contact us at:
Address: 3 Columbus Circle, 15th Floor, #1513, New York, NY 10019
If you have any questions about CTS’ Privacy Notice, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: firstname.lastname@example.org
Call us: +1 212.520.0059
Or write to us at: 3 Columbus Circle, 15th Floor, #1513, New York, NY 10019
Copyright © 2020 Customertimes Corp. All rights reserved. The Website, Services, and all documentation are the copyrighted property of Customertimes Corp and/or its licensors and protected by copyright laws and international intellectual property treaties. CTS and related logo, and all related product and service names, design marks and slogans are the trademarks and/or registered trademarks of CTS and/or its affiliates. All other product and service marks contained herein are the trademarks of their respective owners. Any use of the CTS or third-party trademarks or logos without the prior written consent of CTS or the applicable trademark owner is strictly prohibited.